IMPORTANT
Terms & Conditions
Your use of this website signifies your acceptance of our terms. We encourage you to read them carefully, as they outline your rights and responsibilities when engaging with our services. If you have questions about these conditions, feel free to reach out. We are here to help.
Refunds and Returns
Refund Policy
At NAD⁺ Labs, your safety and product integrity are our highest priority. Due to the sensitive nature of our formulations—including micro-dose NAD⁺ solutions, injection pens, and any temperature-controlled or ingestible products—we are unable to accept returns or issue refunds once an order has been shipped.
This policy ensures that every customer receives products that have been stored, handled, and delivered under strict quality-controlled conditions.
No Returns or Refunds
Because our products are classified as temperature-sensitive, consumable, and hygiene-restricted, we cannot restock or resell items once they have left our facility. For this reason:
All sales are final
Returns are not accepted
Refunds are not available once the order has been dispatched
This includes unopened items, as we cannot verify storage conditions once the package is in transit.
Damaged or Incorrect Items
If you receive a product that is damaged, leaking, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Photos of the product and packaging
A brief description of the issue
We will review the case and provide a replacement where appropriate.
Lost or Delayed Shipments
If your order is delayed or lost in transit, our support team will work directly with the courier to locate it.
Replacements may be issued at our discretion once a formal investigation is completed.
Order Cancellations
Orders cannot be cancelled once they have been processed or dispatched.
If you need to request a cancellation shortly after placing your order, please email us immediately—cancellations are not guaranteed.
Customer Responsibility
Please ensure that all delivery details entered at checkout are correct. NAD⁺ Labs is not responsible for orders delivered to incorrect addresses provided by the customer.
We also recommend ensuring someone is available to receive the package, as many items require prompt refrigeration upon arrival.
Contact Us
For any concerns regarding your order, please contact our support team at:
info@thenadlabs.com
We are here to help and ensure you receive the highest-quality service and products.
Privacy Policy
Last Updated: February 6, 2026
These Terms of Service (“Terms”) govern your access to and use of the NAD⁺ Labs website, online store, products, and services (collectively, the “Services”), operated by The NAD⁺ Labs (“we”, “us”, “our”).
By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.
These Terms apply to all visitors, customers, purchasers, users, and others who access or use the Services.
1. Use of Our Services
By using the Services, you represent and warrant that:
You are at least the age of majority in your jurisdiction
You will not use our products or Services for any unlawful or unauthorized purpose
You will comply with all applicable laws, regulations, and guidelines relating to the purchase, use, handling, and storage of our products
We may refuse service to anyone at any time for violations of these Terms
You may not use the Services for any fraudulent, abusive, or harmful activity.
2. Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate and up to date. However, we do not guarantee that:
Product descriptions, pricing, or availability are error-free
Website content will be uninterrupted, timely, secure, or free of errors
All information is fully current at all times
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Products and Services
3.1 Product Availability
All products are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.
3.2 Product Use Disclaimer
Our formulations, including NAD⁺ micro-dose solutions, injection pens, nasal sprays, and supplements, are not intended to diagnose, treat, cure, or prevent any disease.
All products must be used strictly in accordance with the instructions provided. Misuse of any product is strictly prohibited.
3.3 Temperature-Sensitive Products
Certain products require refrigeration or special handling. Once delivered, you are solely responsible for proper storage in accordance with provided instructions (e.g., refrigerate at 2–8°C, do not freeze).
We are not liable for product degradation or loss of efficacy caused by improper storage after delivery.
4. Order Processing & Payment
4.1 Order Acceptance
We reserve the right to accept, refuse, or cancel any order at our discretion, including due to:
Product availability
Pricing or listing errors
Suspected fraudulent activity
Misuse of Services
4.2 Pricing & Billing
Prices are displayed in the applicable regional currency and may change without notice.
By completing a purchase, you agree to:
Provide accurate and complete billing information
Pay all charges at the prices listed at the time of purchase
Authorize NAD⁺ Labs and our third-party payment processors (such as Stripe, PayPal, or other WooCommerce-supported gateways) to charge your selected payment method
We are not responsible for payment authorization failures or fees imposed by your financial institution.
4.3 Taxes & Duties
You are responsible for all customs duties, import taxes, VAT, or additional fees imposed by your country or local authorities.
5. Shipping & Delivery
5.1 Shipping
We ship to Australia, the United States, Europe, and other eligible regions. Shipping times are estimates only and may vary due to courier delays, customs clearance, or circumstances beyond our control.
5.2 Delivery Responsibility
Once an order is marked as delivered by the courier, responsibility transfers to you. We are not liable for:
Incorrect delivery addresses provided by the customer
Packages stolen after delivery
Failure to collect parcels requiring signature or pickup
5.3 Temperature-Controlled Deliveries
While we use temperature-stable packaging where applicable, customers are responsible for promptly refrigerating products upon delivery.
6. Returns, Refunds & Cancellations
6.1 All Sales Final
Due to the consumable, hygienic, and temperature-sensitive nature of our products, all sales are final.
We do not accept:
Returns
Refunds
Exchanges
Order cancellations once processed
6.2 Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and provide clear photos and your order number. Replacement decisions are made at our discretion.
6.3 Lost Shipments
Lost shipments will be investigated with the courier. Replacement or resolution decisions are handled on a case-by-case basis.
7. Subscriptions (If Applicable)
If you enroll in a recurring delivery program, you authorize us to automatically charge your selected payment method at the agreed intervals until cancelled.
You may manage or cancel your subscription through your customer account prior to the next billing cycle. Once a renewal has been processed, refunds are not available.
8. Prohibited Uses
You may not use our website or products for:
Any unlawful purpose
Resale or redistribution without written authorization
Uploading malicious code or attempting to breach security
Interfering with website functionality
Collecting data on other users
Impersonating NAD⁺ Labs or its representatives
Violations may result in immediate termination of access.
9. Intellectual Property
All website content, including branding, text, graphics, images, product names, packaging, and design, is the exclusive property of NAD⁺ Labs and protected by international intellectual property laws.
You may not copy, reproduce, distribute, modify, reverse-engineer, or commercially exploit any content without written permission.
10. Third-Party Tools & Links
We may provide access to third-party tools or external links. We do not control or endorse these services and are not responsible for their content, policies, or any damages arising from their use.
Use of third-party services is at your own risk.
11. Platform & Payment Processing
Our website operates on WordPress with WooCommerce. Payments are securely processed by third-party payment providers.
We do not store full payment card details. Payment providers handle your data in accordance with their own privacy and security policies.
NAD⁺ Labs is not responsible for outages, errors, or disruptions caused by third-party platforms or processors.
12. Disclaimer of Warranties
All Services and products are provided “as is” and “as available”, without warranties of any kind, express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Accuracy
Durability
Non-infringement
We do not guarantee uninterrupted or error-free service.
13. Limitation of Liability
To the fullest extent permitted by law, NAD⁺ Labs shall not be liable for any:
Direct, indirect, incidental, punitive, or consequential damages
Loss of profits or data
Shipping delays or delivery issues
Improper storage or misuse of products
Unauthorized account access
Third-party claims
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless NAD⁺ Labs from any claims, damages, or expenses arising from:
Your breach of these Terms
Your misuse of products or Services
Your violation of applicable laws
Third-party claims resulting from your actions
15. Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.
Any disputes shall be resolved under UAE jurisdiction, unless otherwise required by applicable consumer protection laws.
16. Changes to Terms
We may update these Terms at any time. Changes take effect immediately upon posting.
Continued use of the Services constitutes acceptance of the revised Terms.
17. Contact Information
For questions regarding these Terms, contact:
Email: info@thenadlabs.com
Address:
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Shipping and Tracking
Shipping Information
All NAD⁺ Labs formulations are manufactured in the European Union under strict pharmaceutical-grade quality standards. Our production facilities follow GMP-certified manufacturing protocols to ensure purity, safety, and consistency in every batch.
Do you ship to Australia?
Yes. We ship directly to Australia from our in-country fulfilment partner, ensuring fast delivery and temperature-controlled handling where required.
Do you ship internationally?
Absolutely. NAD⁺ Labs supplies and ships to:
• Europe
• United States & Canada
• Australia
• Additional countries globally (depending on local import regulations)
Where are orders shipped from?
While our company is based in the UAE, all physical products are fulfilled and dispatched from our Australian logistics hub for domestic and international orders.
(This ensures faster delivery times and avoids international delays.)
How long does shipping take?
• Australia: 1–3 business days (Express)
• USA & Europe: 4–8 business days (Express International)
Delivery times may vary depending on customs and peak periods.
Is shipping temperature-controlled?
For NAD⁺ micro-dose solutions, we use temperature-stable packaging designed to maintain product integrity during transit. Instructions for refrigeration upon arrival (2–8°C) are clearly included.
Tracking Information
Do you offer tracking?
Yes — all orders come with full end-to-end tracking, and you’ll receive updates via email or SMS as your order moves through each stage.
Lost or Delayed Shipments
If your order is delayed or lost in transit, our support team will work directly with the courier to locate it.
Replacements may be issued at our discretion once a formal investigation is completed.
Failed Delivery & Incorrect Address
If an order cannot be delivered due to:
• an incorrect address entered by the customer,
• failure to collect the parcel,
• absence at the delivery location,
the shipment may be returned or destroyed depending on courier rules.
Because our products cannot be restocked, refunds or replacements are not available in these cases.
We strongly recommend double-checking all details before completing checkout.
Damaged, Defective, or Incorrect Items
This cancellation policy does not limit your rights regarding damaged or incorrect products.
If your order arrives damaged, leaking, or incorrect, you must notify us within 48 hours of delivery with:
• photos of the product and packaging
• your order number
• a description of the issue
We will assess the situation and may issue a replacement where appropriate.
Policies
Terms of Service/Purchase
Last Updated: February 6, 2026
These Terms of Service (“Terms”) govern your access to and use of the NAD⁺ Labs website, online store, products, and services (collectively, the “Services”), operated by The NAD⁺ Labs (“we”, “us”, “our”).
By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.
These Terms apply to all visitors, customers, purchasers, users, and others who access or use the Services.
1. Use of Our Services
By using the Services, you represent and warrant that:
You are at least the age of majority in your jurisdiction
You will not use our products or Services for any unlawful or unauthorized purpose
You will comply with all applicable laws, regulations, and guidelines relating to the purchase, use, handling, and storage of our products
We may refuse service to anyone at any time for violations of these Terms
You may not use the Services for any fraudulent, abusive, or harmful activity.
2. Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate and up to date. However, we do not guarantee that:
Product descriptions, pricing, or availability are error-free
Website content will be uninterrupted, timely, secure, or free of errors
All information is fully current at all times
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Products and Services
3.1 Product Availability
All products are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.
3.2 Product Use Disclaimer
Our formulations, including NAD⁺ micro-dose solutions, injection pens, nasal sprays, and supplements, are not intended to diagnose, treat, cure, or prevent any disease.
All products must be used strictly in accordance with the instructions provided. Misuse of any product is strictly prohibited.
3.3 Temperature-Sensitive Products
Certain products require refrigeration or special handling. Once delivered, you are solely responsible for proper storage in accordance with provided instructions (e.g., refrigerate at 2–8°C, do not freeze).
We are not liable for product degradation or loss of efficacy caused by improper storage after delivery.
4. Order Processing & Payment
4.1 Order Acceptance
We reserve the right to accept, refuse, or cancel any order at our discretion, including due to:
Product availability
Pricing or listing errors
Suspected fraudulent activity
Misuse of Services
4.2 Pricing & Billing
Prices are displayed in the applicable regional currency and may change without notice.
By completing a purchase, you agree to:
Provide accurate and complete billing information
Pay all charges at the prices listed at the time of purchase
Authorize NAD⁺ Labs and our third-party payment processors (such as Stripe, PayPal, or other supported gateways) to charge your selected payment method
We are not responsible for payment authorization failures or fees imposed by your financial institution.
4.3 Taxes & Duties
You are responsible for all customs duties, import taxes, VAT, or additional fees imposed by your country or local authorities.
5. Shipping & Delivery
5.1 Shipping
We ship to Australia, the United States, Europe, and other eligible regions. Shipping times are estimates only and may vary due to courier delays, customs clearance, or circumstances beyond our control.
5.2 Delivery Responsibility
Once an order is marked as delivered by the courier, responsibility transfers to you. We are not liable for:
Incorrect delivery addresses provided by the customer
Packages stolen after delivery
Failure to collect parcels requiring signature or pickup
5.3 Temperature-Controlled Deliveries
While we use temperature-stable packaging where applicable, customers are responsible for promptly refrigerating products upon delivery.
6. Returns, Refunds & Cancellations
6.1 All Sales Final
Due to the consumable, hygienic, and temperature-sensitive nature of our products, all sales are final.
We do not accept:
Returns
Refunds
Exchanges
Order cancellations once processed
6.2 Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and provide clear photos and your order number. Replacement decisions are made at our discretion.
6.3 Lost Shipments
Lost shipments will be investigated with the courier. Replacement or resolution decisions are handled on a case-by-case basis.
7. Subscriptions (If Applicable)
If you enroll in a recurring delivery program, you authorize us to automatically charge your selected payment method at the agreed intervals until cancelled.
You may manage or cancel your subscription through your customer account prior to the next billing cycle. Once a renewal has been processed, refunds are not available.
8. Prohibited Uses
You may not use our website or products for:
Any unlawful purpose
Resale or redistribution without written authorization
Uploading malicious code or attempting to breach security
Interfering with website functionality
Collecting data on other users
Impersonating NAD⁺ Labs or its representatives
Violations may result in immediate termination of access.
9. Intellectual Property
All website content, including branding, text, graphics, images, product names, packaging, and design, is the exclusive property of NAD⁺ Labs and protected by international intellectual property laws.
You may not copy, reproduce, distribute, modify, reverse-engineer, or commercially exploit any content without written permission.
10. Third-Party Tools & Links
We may provide access to third-party tools or external links. We do not control or endorse these services and are not responsible for their content, policies, or any damages arising from their use.
Use of third-party services is at your own risk.
11. Platform & Payment Processing
Our website operates on WordPress with WooCommerce. Payments are securely processed by third-party payment providers.
We do not store full payment card details. Payment providers handle your data in accordance with their own privacy and security policies.
NAD⁺ Labs is not responsible for outages, errors, or disruptions caused by third-party platforms or processors.
12. Disclaimer of Warranties
All Services and products are provided “as is” and “as available”, without warranties of any kind, express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Accuracy
Durability
Non-infringement
We do not guarantee uninterrupted or error-free service.
13. Limitation of Liability
To the fullest extent permitted by law, NAD⁺ Labs shall not be liable for any:
Direct, indirect, incidental, punitive, or consequential damages
Loss of profits or data
Shipping delays or delivery issues
Improper storage or misuse of products
Unauthorized account access
Third-party claims
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless NAD⁺ Labs from any claims, damages, or expenses arising from:
Your breach of these Terms
Your misuse of products or Services
Your violation of applicable laws
Third-party claims resulting from your actions
15. Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.
Any disputes shall be resolved under UAE jurisdiction, unless otherwise required by applicable consumer protection laws.
16. Changes to Terms
We may update these Terms at any time. Changes take effect immediately upon posting.
Continued use of the Services constitutes acceptance of the revised Terms.
17. Contact Information
For questions regarding these Terms, contact:
Email: info@thenadlabs.com
Address:
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Privacy Policy
Last Updated: February 6, 2026
These Terms of Service (“Terms”) govern your access to and use of the NAD⁺ Labs website, online store, products, and services (collectively, the “Services”), operated by The NAD⁺ Labs (“we”, “us”, “our”).
By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.
These Terms apply to all visitors, customers, purchasers, users, and others who access or use the Services.
1. Use of Our Services
By using the Services, you represent and warrant that:
You are at least the age of majority in your jurisdiction
You will not use our products or Services for any unlawful or unauthorized purpose
You will comply with all applicable laws, regulations, and guidelines relating to the purchase, use, handling, and storage of our products
We may refuse service to anyone at any time for violations of these Terms
You may not use the Services for any fraudulent, abusive, or harmful activity.
2. Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate and up to date. However, we do not guarantee that:
Product descriptions, pricing, or availability are error-free
Website content will be uninterrupted, timely, secure, or free of errors
All information is fully current at all times
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Products and Services
3.1 Product Availability
All products are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.
3.2 Product Use Disclaimer
Our formulations, including NAD⁺ micro-dose solutions, injection pens, nasal sprays, and supplements, are not intended to diagnose, treat, cure, or prevent any disease.
All products must be used strictly in accordance with the instructions provided. Misuse of any product is strictly prohibited.
3.3 Temperature-Sensitive Products
Certain products require refrigeration or special handling. Once delivered, you are solely responsible for proper storage in accordance with provided instructions (e.g., refrigerate at 2–8°C, do not freeze).
We are not liable for product degradation or loss of efficacy caused by improper storage after delivery.
4. Order Processing & Payment
4.1 Order Acceptance
We reserve the right to accept, refuse, or cancel any order at our discretion, including due to:
Product availability
Pricing or listing errors
Suspected fraudulent activity
Misuse of Services
4.2 Pricing & Billing
Prices are displayed in the applicable regional currency and may change without notice.
By completing a purchase, you agree to:
Provide accurate and complete billing information
Pay all charges at the prices listed at the time of purchase
Authorize NAD⁺ Labs and our third-party payment processors (such as Stripe, PayPal, or other WooCommerce-supported gateways) to charge your selected payment method
We are not responsible for payment authorization failures or fees imposed by your financial institution.
4.3 Taxes & Duties
You are responsible for all customs duties, import taxes, VAT, or additional fees imposed by your country or local authorities.
5. Shipping & Delivery
5.1 Shipping
We ship to Australia, the United States, Europe, and other eligible regions. Shipping times are estimates only and may vary due to courier delays, customs clearance, or circumstances beyond our control.
5.2 Delivery Responsibility
Once an order is marked as delivered by the courier, responsibility transfers to you. We are not liable for:
Incorrect delivery addresses provided by the customer
Packages stolen after delivery
Failure to collect parcels requiring signature or pickup
5.3 Temperature-Controlled Deliveries
While we use temperature-stable packaging where applicable, customers are responsible for promptly refrigerating products upon delivery.
6. Returns, Refunds & Cancellations
6.1 All Sales Final
Due to the consumable, hygienic, and temperature-sensitive nature of our products, all sales are final.
We do not accept:
Returns
Refunds
Exchanges
Order cancellations once processed
6.2 Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and provide clear photos and your order number. Replacement decisions are made at our discretion.
6.3 Lost Shipments
Lost shipments will be investigated with the courier. Replacement or resolution decisions are handled on a case-by-case basis.
7. Subscriptions (If Applicable)
If you enroll in a recurring delivery program, you authorize us to automatically charge your selected payment method at the agreed intervals until cancelled.
You may manage or cancel your subscription through your customer account prior to the next billing cycle. Once a renewal has been processed, refunds are not available.
8. Prohibited Uses
You may not use our website or products for:
Any unlawful purpose
Resale or redistribution without written authorization
Uploading malicious code or attempting to breach security
Interfering with website functionality
Collecting data on other users
Impersonating NAD⁺ Labs or its representatives
Violations may result in immediate termination of access.
9. Intellectual Property
All website content, including branding, text, graphics, images, product names, packaging, and design, is the exclusive property of NAD⁺ Labs and protected by international intellectual property laws.
You may not copy, reproduce, distribute, modify, reverse-engineer, or commercially exploit any content without written permission.
10. Third-Party Tools & Links
We may provide access to third-party tools or external links. We do not control or endorse these services and are not responsible for their content, policies, or any damages arising from their use.
Use of third-party services is at your own risk.
11. Platform & Payment Processing
Our website operates on WordPress with WooCommerce. Payments are securely processed by third-party payment providers.
We do not store full payment card details. Payment providers handle your data in accordance with their own privacy and security policies.
NAD⁺ Labs is not responsible for outages, errors, or disruptions caused by third-party platforms or processors.
12. Disclaimer of Warranties
All Services and products are provided “as is” and “as available”, without warranties of any kind, express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Accuracy
Durability
Non-infringement
We do not guarantee uninterrupted or error-free service.
13. Limitation of Liability
To the fullest extent permitted by law, NAD⁺ Labs shall not be liable for any:
Direct, indirect, incidental, punitive, or consequential damages
Loss of profits or data
Shipping delays or delivery issues
Improper storage or misuse of products
Unauthorized account access
Third-party claims
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless NAD⁺ Labs from any claims, damages, or expenses arising from:
Your breach of these Terms
Your misuse of products or Services
Your violation of applicable laws
Third-party claims resulting from your actions
15. Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.
Any disputes shall be resolved under UAE jurisdiction, unless otherwise required by applicable consumer protection laws.
16. Changes to Terms
We may update these Terms at any time. Changes take effect immediately upon posting.
Continued use of the Services constitutes acceptance of the revised Terms.
17. Contact Information
For questions regarding these Terms, contact:
Email: info@thenadlabs.com
Address:
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Purchase, Longevity Program and Cancellation Policy
This Purchase Options & Cancellation Policy outlines the terms that apply to one-time purchases, program subscription orders, pre-orders, and order cancellations made through the The NAD⁺ Labs online store (“we”, “us”, “our”).
By placing an order with us, you agree to the policies detailed below.
1. Purchase Options
1.1 One-Time Purchases
You may purchase any eligible product as a one-time transaction.
Once the order is placed and processed, it cannot be cancelled, refunded, or returned due to the consumable and temperature-sensitive nature of our products.
1.2 Longevity Program Purchases (If Enabled)
For customers enrolled in longevity program deliveries:
• Your selected products will be automatically billed and shipped at your chosen frequency.
• Subscription pricing, frequency, and billing dates are clearly displayed at checkout.
• You authorize recurring charges to your selected payment method until cancelled.
Program orders follow the same rules as standard orders once processed and cannot be refunded after being charged.
1.3 Pre-Orders
From time to time, we may offer pre-order access for new or limited-release products.
By placing a pre-order, you acknowledge that:
• Payment is taken at the time of purchase.
• Expected ship dates are estimates and may change.
• Pre-orders cannot be cancelled after processing.
2. Order Processing & Cancellation Eligibility
2.1 Cancellation Before Processing
We may be able to cancel an order only if it has not yet entered processing or fulfilment.
If you need to request a cancellation:
• Email info@thenadlabs.com immediately.
• Include your order number in the subject line.
Cancellations are not guaranteed, even if requested quickly.
2.2 No Cancellations After Processing
Once an order has been processed, packed, dispatched, or entered the courier network, it cannot be cancelled under any circumstances.
This includes:
• One-time purchases
• Subscription renewals
• Pre-orders
• Orders containing temperature-sensitive products
• Orders already handed to the courier
This strict policy exists to maintain product safety, integrity, and compliance.
3. Longevity Program Cancellations
You may cancel your program at any time before your next billing date.
• Cancelling a program stops future charges, but does not refund or reverse orders already billed.
• If your renewal has already been processed or shipped, it is treated as a standard order and cannot be cancelled or refunded.
You are responsible for managing your program settings through your account.
4. Changes to Orders
Because our products are temperature-sensitive, time-sensitive, and medically-adjacent, order modifications are extremely limited.
4.1 Before Processing
If your order has not yet entered processing, we may—at our discretion—be able to update:
• Shipping address
• Contact information
• Product variant
• Billing details
Change requests must be emailed to info@thenadlabs.com immediately.
4.2 After Processing
No changes can be made after processing begins.
This includes:
• Address changes
• Product changes
• Shipping upgrades
• Payment method updates
We are not responsible for incorrect details provided at checkout.
5. Failed Delivery & Incorrect Address
If an order cannot be delivered due to:
• an incorrect address entered by the customer,
• failure to collect the parcel,
• absence at the delivery location,
the shipment may be returned or destroyed depending on courier rules.
Because our products cannot be restocked, refunds or replacements are not available in these cases.
We strongly recommend double-checking all details before completing checkout.
6. Damaged, Defective, or Incorrect Items
This cancellation policy does not limit your rights regarding damaged or incorrect products.
If your order arrives damaged, leaking, or incorrect, you must notify us within 48 hours of delivery with:
• photos of the product and packaging
• your order number
• a description of the issue
We will assess the situation and may issue a replacement where appropriate.
7. Chargebacks & Payment Disputes
Submitting a false, fraudulent, or unwarranted chargeback violates these Terms.
We reserve the right to:
• provide the payment processor with full delivery evidence,
• contest invalid disputes,
• restrict future orders,
• or take legal action where necessary.
8. Contact For Cancellations & Support
For all cancellation-related enquiries:
info@thenadlabs.com
Include your order number for faster assistance.
